Terms & Conditions
Terms and Conditions
The term '4feet1tail' or 'us' or 'we' refers to the owner of the website whose office is 7 Lowfield Lane, Balderton, Newark, Nottinghamshire. NG24 3HJ England UK. The term 'you' refers to the user or viewer of our website.
Whilst every effort is made to ensure that graphical representations and descriptions of our products are accurate. We take no responsibility for any variations from these descriptions. For personalised products the colours on the actual product you receive may vary, we will always endeavour to get the best possible image we can but there may be colour differences and we take no responsibility for this difference. Where a personalised item requires design elements we will try to meet your requests but if we feel the requirement is unreasonable or unattainable we reserve the right to reasonably disregard the information without notice. If we issue a preview of a design we accept no liability for any differences that may arise when compared to the actual product.
For many items you have the legal right to cancel an order within 7 working days of receiving the goods. However, this does not apply to items which have been made to order or that are personalised for you. Goods which have been made to order cannot be refunded, returned or exchanged unless there is a manufacturing fault or is defective. Once an item in our personalised range is in the process of being printed then we are unable to cancel that order. If you decide you want to cancel a personalised item the best way is to contact us at firstname.lastname@example.org straight away quoting your order number etc, as sometimes we send items to be printed as soon as the order is placed.
In the unlikely event that you feel the need to return an item then please follow these guidelines.
Whatever the problem, please get prior approval via email before returning an item.
If you are not completely satisfied with the Goods you have received, return them to us within 7 days of receiving the Goods. If the Goods are returned to us within 7 days we will issue a full refund or an exchange. The costs of returning the Goods to us shall be borne by you.
All goods will be inspected on return and any item in an unsuitable condition will be sent back to you.Please note it is very important that when you return an item, we know the web order number it relates to, your details and instructions as to what you would like us to do. Without these details we won't be able to take the action you want us to.
If you return an item due to an error on our part, or because the item is faulty, damaged or defective, we will replace the item (if possible) or refund the full value of the item. We will refund your postage costs if a postage receipt is provided. The items must be returned to us within 21 days of delivery.
Damaged Items: We inspect all of our items before shipping. If an item is damaged during shipping you need to contact us within 24 hours so that we may contact our shipping company. Please save the packing materials of damaged items for the shipping company to inspect.
Shipping fees are non-refundable (unless we shipped the wrong merchandise). Additional shipping and handling fees are required to process all exchanges.
It can take up to 5 business days to process returns once we have received them and credit card refunds can take up to 10 business days to appear on your statement (varies depending on your bank). Exchange items are shipped based on availability from the manufacturer once your return has been received and inspected. We will contact you if we are experiencing any problems regarding any aspect of your return.
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