Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern 4feet1tail`s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term '4feet1tail' or 'us' or 'we' refers to the owner of the website whose office is 7 Lowfield Lane, Balderton, Newark, Nottinghamshire. NG24 3HJ England UK. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
   
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
   
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
   
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
   
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
   
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
   
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales
• Use of this website will be deemed as acceptance of the use of cookies within this website.

Goods

Whilst every effort is made to ensure that graphical representations and descriptions of our products are accurate. We take no responsibility for any variations from these descriptions. For personalised products the colours on the actual product you receive may vary, we will always endeavour to get the best possible image we can but there may be colour differences and we take no responsibility for this difference. Where a personalised item requires design elements we will try to meet your requests but if we feel the requirement is unreasonable or unattainable we reserve the right to reasonably disregard the information without notice. If we issue a preview of a design we accept no liability for any differences that may arise when compared to the actual product.

Cancellation

For many items you have the legal right to cancel an order within 7  working days of receiving the goods. However, this does not apply to items which have been made to order or that are personalised for you. Goods which have been made to order cannot be refunded, returned or exchanged unless there is a manufacturing fault or is defective. Once an item in our personalised range is in the process of being printed then we are unable to cancel that order. If you decide you want to cancel a personalised item the best way is to contact us at contact@4feet1tail.co.uk  straight away quoting your order number etc, as sometimes we send items to be printed as soon as the order is placed.

Returns

In the unlikely event that you feel the need to return an item then please follow these guidelines.

Whatever the problem, please get prior approval via email before returning an item.

If you are not completely satisfied with the Goods you have received, return them to us within 7 days of receiving the Goods. If the Goods are returned to us within 7 days we will issue a full refund or an exchange. The costs of returning the Goods to us shall be borne by you.

 You are responsible for the Goods until they reach us. We recommend you use a reputable carrier who fully insures you for the full value of the Goods as we cannot be held responsible for lost or damaged Goods.

All goods will be inspected on return and any item in an unsuitable condition will be sent back to you.Please note it is very important that when you return an item, we know the web order number it relates to, your details and instructions as to what you would like us to do. Without these details we won't be able to take the action you want us to.

Please allow time for your return to get to us. However once received we will inspect and process the goods within 24 hours to ensure you receive what you want as quickly as possible.

You will be sent an email confirming the action we have taken, as soon as we are confident the goods are in their original condition.

 Your right to return Goods to us will not apply in the following circumstances:
a) Any product which has been made to order, personalised or customised for you specifically.
b) Where the Goods have not been returned in their original condition or with their original packaging.
c) If you have made a spelling mistake and your order has been sent to production.
d) If the colours of a printed item do not match an original file, photo or colour value supplied by you.
e) Where an item has been personalised with a photograph and the photograph was not of suitable quality.
f) Personalised products ordered incorrectly by the customer (Size / Colour / Image / Transfer etc).
g) Any product that has obviously been worn or used prior to return.
 

If you return an item due to an error on our part, or because the item is faulty, damaged or defective, we will replace the item (if possible) or refund the full value of the item. We will refund your postage costs if a postage receipt is provided. The items must be returned to us within 21 days of delivery.

Damaged Items: We inspect all of our items before shipping.  If an item is damaged during shipping you need to contact us within 24 hours so that we may contact our shipping company.  Please save the packing materials of damaged items for the shipping company to inspect.
 We cannot accept any liability for any loss or inconvenience caused by Goods which are damaged in transit. We endeavour to pack Goods adequately to help protect from damage in transit.

Shipping fees are non-refundable (unless we shipped the wrong merchandise).  Additional shipping and handling fees are required to process all exchanges.

It can take up to 5 business days to process returns once we have received them and credit card refunds can take up to 10 business days to appear on your statement (varies depending on your bank).  Exchange items are shipped based on availability from the manufacturer once your return has been received and inspected. We will contact you if we are experiencing any problems regarding any aspect of your return.